Condizioni & GDPR

1. General

The conditions defined hereinafter are an integral part of the agreement between Selfhealing Praktijk Jan & Jantsje Osinga and the customer, including all specific general conditions added by the customer. They apply to every information, service or product Selfhealing Praktijk Jan & Jantsje Osinga supplies to the customer, whether or not explicitly defined in the agreement, included in the given price or charged separately.

2. Realization of the agreement

Agreements and departures from these agreements – including these conditions – are only binding for Selfhealing Praktijk Jan & Jantsje Osinga if they were confirmed and signed by the authorized representative.

3. Prices

All given prices and fees are VAT inclusive, unless stated otherwise. The customer approves that Selfhealing Praktijk Jan & Jantsje Osinga always has the right to change the going rates, fees and costs for services and goods that are not yet delivered. If prices and fees have been raised more than 10% between the moment of the order and the delivery, the customer has the right to undo the bargain. Any advances paid will be refunded. Selfhealing Praktijk Jan & Jantsje Osinga is not responsible for specifications and prices given to us by our suppliers. Prices in our advertisements, on our website and on our price-lists are not binding and can be changed at all times, whether or not as a result of typographic errors.

4. Payments

a. The customer has to comply with the agreed payment stipulations. All invoices are to be paid not later than 30 days after the date printed on the invoice or with backorders 15 days after the date of shipment.

b. Without prior reminder omission interests of 8.25% per year (every commenced month counting as a full one) will be legally added on every sum not paid when due. In addition Selfhealing Praktijk Jan & Jantsje Osinga has the right to charge a fixed compensation equal to 15% of the invoice amount and no less than € 40,00 (Euro).

c. Selfhealing Praktijk Jan & Jantsje Osinga reserves the right to ask an advance for specific product orders. Advances are in no case re-claimable as a result of longer delivery periods. The given delivery time is purely exploratory and not binding. No order is binding for Selfhealing Praktijk Jan & Jantsje Osinga as long as the advance has not been received.

d. Sending a cheque for payment is possible, however the bank costs are non-refundable if the cheque is already shipped to the bank.

5. Delivery

The following conditions apply to all our online orders. After the order a confirmation e-mail stating all relevant info is sent to the customer. Payments are to be made using one of the various possibilities on our website. All goods are forwarded at buyer’s risk (except packages with insurance). All goods remain property of Selfhealing Praktijk Jan & Jantsje Osinga as long as the payment for the total sum is not received. Deliveries can be done by mail, courier or by picking up, subject to the kind of product and the destination.

6. Complaints

It is the customer’s responsibility to check all goods and services when delivered, or as soon as possible after the delivery, and to make sure the delivered goods and/or services comply with this agreement. All complaints about the delivered services or products are to be communicated by registered post within 14 days after the delivery, under penalty of permanent dissolution on account of the customer.

7. Right to renege and taking back

The customer has the right to inform Selfhealing Praktijk Jan & Jantsje Osinga within 14 days following the delivery of the product or service that he renounces the purchase without having to give a reason or having to pay a fine. Selfhealing Praktijk Jan & Jantsje Osinga has to be informed of this decision by (registered) post or email. It is not possible to cancel products which are special ordered for the customer.

The customer has to send back all goods in perfection condition and in the original packaging. All media that can be copied (such as videotapes, software, music and books) are only accepted in unopened packages. The Wet Cell, Radiac and Violet Ray are not returnable and non refundable. All shipping costs are at the expense of the customer (except PayPal Free return packages). The amount will be paid back within 30 business days when all these conditions are met.

Please note that a 20% restocking fee in addition to return package postage will apply to orders that have been shipped and either been refused or unclaimed by either the package receiver or International Customs Office. This does not apply to packages damaged during delivery. Shipping/Handling charges are non-refundable.

8. General stipulations

a. The invalidity of a stipulation or part of this agreement will not have any influence on the validity of the other stipulations.

b. If Selfhealing Praktijk Jan & Jantsje Osinga fails to enforce the fulfilment of a stipulation, that does not imply the waiving of the right to enforce the fulfilment of these or other stipulations in case of other infringements.

c.This agreement is subject to the law of The Netherlands.

d. All disputes concerning this agreement are within the exclusive competence of the courts of the judicial district of Leeuwarden. Selfhealing Praktijk Jan & Jantsje Osinga has the exclusive right to file a claim in the judicial district or the country where the customer resides, as desired.

9.   Gegevens Selfhealing Praktijk Jan & Jantsje Osinga:

Selfhealing Praktijk Jan & Jantsje Osinga
G. Colmjonwei 58
8915 GN Leeuwarden
Tel: 0031-58-2136737
Fax: 0031-84-8361160
Account: NL54ING B0001082344


Privacy Statement Self Healing Practice Jan & Jantsje Osinga

Here you can find the privacy statement of Selfhealing Practice Jan & Jantsje Osinga.

This describes how we handle your personal data, which we collect.

1. Introduction.

In this privacy statement you read everything about the way we collect your personal data and how we deal with them. This explains where your data is stored and for which purposes your data is stored. In addition, you will also find all your rights with regard to your data and how you can make use of these rights. There are situations in which your data is collected by us. It is therefore good that you know what is being done and how you can indicate your wishes about your data. This statement is about this. If you do not feel comfortable about the use of your data by us, please contact us!

2. Company description.

Selfhealing Practice Jan & Jantsje Osinga.

Gerben Comjonwei 58

8915 GN Leeuwarden

Telephone 058-2136737

Mobile phone number 06-17606909 (Jan)

Email address


Registration Chamber of Commerce 01127332

VAT. No. NL819049876B01

Our company is a Vof and is runed by Jan Osinga and Jantsje Osinga.

We are certified naturopaths and run our business since 1999.

In addition to giving naturopathic treatments and courses, we also sell products through our webshop

3. Target data.

Your data will be collected when you contact us via our website. However, this form only asks for the necessary information to be able to offer a service or a product, such as: your name, e-mail address, telephone number, address, payment details, description of complaint (s) and (in the case of a remote treatment) a photo of yourself. We also collect data by cookies and similar tracking technologies to monitor the behavior of visitors on our website and in emails, so that we can improve the visitor experience on our website and in e-mails.

4. Recipient data.

The e-mail from our company is hosted at Flexwebhosting. If you contact us by the forms or e-mail, these e-mails will be stored on the Flexwebhosting servers. The website and back-up of the website are hosted at Flexwebhosting. Data that you leave on our website are stored on the Flexwebhosting servers.

We use PayPal and Sisow to process payments on our behalf.

Santu Pti Ltd collects customer data for us.

5. Storage period.

Your data will be kept by us for a longer period of time, but never longer than is necessary for carrying out activities, unless we have to keep your data for longer because of a statutory regulation. The moment you contact us bye-mail, the data you send, such as your name, e-mail address and address, will be stored on the mail server. Those e-mails will be saved up to a maximum of two years. The information that Flexwebhosting collects on the website is anonymous, not linked to your name, or e-mail address. This data is stored indefinitely within Flexwebhosting. No physical copies of your personal data will be made. Your data is only managed in the aforementioned systems and software.

6. Client rights.

Right of inspection  

You have the right to request your details from us at all times that we have recorded and saved. You do this by sending an e-mail or by calling us by telephone. You will then receive an overview of your data.

Right to rectification.

Are your data not correct? Or has your data changed? You have the right to have this rectified by us. You can adjust your data concerning the newsletter via the appropriate url at the bottom of each email.

Right of transfer.

If you need the data stored with us in case you switch to another party or service, then you have the right to transfer. We transfer all your data to the other party.

Right to erase data.

Do you no longer want your data to be stored with us? Then you have the right to have your data deleted.

Right to submit a complaint.

You have the right to file a complaint with the Dutch Personal Data Authority, if you think that we do not handle your data correctly.

Right to stop data usage.

Do not you want us  to use your data? Then you have the right to stop using  your personal data. The use of these rights can be done by our email with the sending of a copy of the ID-proof, whereby the passport photo, the numbers at the bottom of the passports, the ID-proof number and the BSN are made illegible. The aim is to respond within a week.

7. Compulsory data.

We process personal data on the basis of a legitimate interest, namely a commercial interest. Think of offering services or products by e-mail and sending products. Your details will never be sold to third parties. The data that are mandatory to deliver are the minimum required data for the provision of the services or products. For example, your address is required to be able to send orders. If this mandatory data is not supplied, we can not deliver the relevant product. We reserve the right to disclose the information when required by law or when we consider it justified to comply with a legal request / trial or to protect the rights, property or safety of Self-healing Practice Jan & Jantsje Osinga . In doing so, we always try to respect your right to privacy as much as possible.

8. Security.

The personal data that is managed by us or by the aforementioned third parties can only be accessed by the above software and protected by a password and where possible with two-step verification. In this two-step verification a code is generated from the software and sent to us. This code must be used during the login process. The devices that open your data are each also locked with a password and / or fingerprint. The number of devices that have access to your data is limited to just the necessary devices. In addition, your visit to our website is secured by an SSL certificate. This means that your connection with our website is private. You recognize this security by the green lock for the url. In addition, the domain of Selfhealing Prakijk Jan & Jantsje Osinga was signed with DNSSEC. This is an extra tool that makes the 'signposting' of the website safer and more familiar. Personal data is stored for 8 years to comply with government regulations. If we become aware of a security breach where personal information is disclosed, we will contact our supervisory authority within 72 hours. The persons whose personal details have been disclosed will also be notified immediately by their registered e-mail address.

If you still have questions on the basis of our privacy statement, please feel free to contact us!




Terms for returning products

Retourbeleid / Herroepingsrecht/ Return Policy:


Selfhealing Praktijk Jan & Jantsje Osinga

G. Colmjonwei 58

8915 GN  Leeuwarden

The Netherlands




Ik/Wij* deel/delen(*) u hierbij mede dat ik/wij(*) onze overeenkomt betreffende de verkoop van de volgende goederen herroep/herroepen(*)

Besteld op(*)/Ontvangen op(*)

Naam/Namen consument(en)

Adres consument(en)


Handtekening van consument(en) (alleen wanneer dit formulier op papier wordt ingediend)






(*) Doorhalen wat niet van toepassing is

Al de verzendingskosten zullen steeds op rekening van de klant zijn (behalve de pakketten die via de "PayPal retourkosten vergoeding" worden verzonden).



I/we * part/parts (*) you hereby announce that I/we (*) our corresponding on the sale of the following goods

Ordered on revoke/cancel (*) (*)/received on (*)

Name (s) of consumer (s)

Address consumer (s)

Signature of consumer (s) (only if this form is submitted on paper)




(*) delete whichever does not apply all the shipping costs will continue on behalf of the customer.

All shipping costs are at the expense of the customer.